Privacy Policy
This Privacy Policy explains how Tapli app collects, uses, stores, and shares personal data when you use the application.
1. Information We Collect
- Account data: name, phone number, login credentials, and profile image.
- Guest account data: full name, phone number, ISO country code, email (optional), address (optional), profile image (optional), and guest identifier.
- Guest device data: device_id, platform_type, and app_version.
- Authentication/session data: access tokens, refresh tokens, OTP verification metadata, and security logs.
- Notification data: push token (for example FCM token) tied to your device/session.
- Shop and listing data: content, images/videos, metadata, and category choices.
- Subscription and purchase data: selected plan, store product ID, transaction status, renewal/expiration dates, purchase/restore status, platform billing identifiers, and limited payment confirmation metadata.
- Apple App Store and Google Play subscription data: transaction ID, original transaction ID, purchase token, order ID where provided, product ID, subscription group/base-plan information where provided, purchase date, expiration date, renewal status, cancellation/refund/revocation state, store environment, and receipt or server-notification metadata needed to verify the subscription.
- Location data (with your permission): we may access your location to help set or select the shop address/location.
- Instagram Business account data (with your permission): instagram_id, instagram_username, account type, token/expiry, media and related metadata to simplify importing already published posts and videos into Tapli.
- Technical data: app logs, crash diagnostics, performance data, request metadata (such as IP and user-agent), and abuse-prevention signals.
2. How We Use Information
- To create and manage your account and authentication flows.
- To identify and secure guest sessions by linking activity to your device_id and related app/device context.
- To display shops and posts and provide platform functionality.
- To support video features in the app, including uploading, processing, and displaying video content in posts.
- To process, verify, renew, cancel, restore, and support subscriptions through Apple, Google Play, or supported payment providers.
- To confirm whether a shop should remain active and visible to guests while a valid subscription entitlement exists.
- To detect fraud, duplicate purchases, chargebacks, refunds, revoked purchases, expired purchases, and other billing or entitlement issues.
- To enable location-based shop setup by allowing you to attach an address/location to your shop profile.
- To simplify Instagram import workflows for eligible users by importing existing Instagram Business media into our service.
- To deliver notifications, account recovery, purchase and renewal updates, fraud prevention, and service reliability.
- To improve security, prevent abuse, and maintain service reliability.
3. Third-Party Integrations
We may use third-party services for social login, messaging, analytics, crash reporting, performance monitoring, payments, hosting, or storage. These services process data under their own privacy terms.
Instagram integration is implemented using the official Instagram APIs and platform requirements. Mobile subscriptions are processed through Apple App Store or Google Play where required by platform rules.
Tapli does not receive or store your full card number, card security code, or bank account details for App Store or Google Play subscriptions. Apple and Google process those payments under their own payment and privacy terms. We receive only the transaction, receipt, purchase token, renewal, cancellation, refund, and entitlement information needed to operate the subscription in Tapli.
4. Subscription Data, Renewals, and Restore Purchases
If you buy a Tapli subscription through Apple App Store or Google Play, we use store-provided subscription information to verify your purchase, activate the selected shop plan, update renewal and expiration dates, handle cancellations or refunds, and restore purchases on the same platform account.
Restore Purchases checks the relevant App Store or Google Play account for a valid active Tapli subscription. If a valid active subscription is found, Tapli restores the shop entitlement without a new charge. If no active subscription is found, restore does not activate a plan.
We may retain subscription transaction records, store notification logs, fraud-prevention records, and support records for as long as needed to provide the service, comply with tax/accounting/platform requirements, resolve disputes, prevent abuse, and maintain accurate entitlement history.
5. Platform Disclosure and Store Compliance
We maintain privacy disclosures intended to align with applicable platform requirements, including Meta Platform Policies, Apple App Store Review Guidelines (privacy and data use), and Google Play User Data and Data Safety requirements.
We disclose collected data categories, purposes, and retention in this policy and in relevant app store data disclosure forms.
6. Data Retention
We keep data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.
7. Security
We use reasonable technical and organizational safeguards. No system is fully secure, so we cannot guarantee absolute security.
8. Your Rights
- You may request access, correction, or deletion of your personal data where applicable.
- You may request account deletion in the app where available or through the public Tapli Account Deletion page. If an active shop exists, you may need to delete or resolve the shop first so related obligations can be completed.
9. Policy Updates
We may update this policy. Updates are effective once published on the policy page.
10. Data Controller
Data Controller: Tapli, Lebanon.
11. Contact
For privacy requests, contact: support@tapli.shop